Returns, Cancellations & Refunds

Last updated: October 8, 2026

This policy applies to purchases made on getdonttrip.com, fulfilled by PureDozo, our official distributor.

Returns

• You can return eligible products within 30 days of purchase. Items must be unused, unopened, undamaged, factory sealed, in original packaging and in the same condition as received.
• To start a return, email support@getdonttrip.com with your order number, the product name and the reason.
• You pay return shipping unless the return is due to our error or a defective product. We suggest a trackable shipping method.

Cancellations

• You can cancel within 1 hour of purchase, as long as the shipping label hasn't been printed. Email support@getdonttrip.com with your order number and the reason. An order that hasn't been labeled yet is canceled free of charge.
• If the label has already been generated, or the 1 hour has passed, a $6.00 cancellation fee applies. It covers processing and handling.

Refunds

• Once we receive and inspect your return, an eligible refund goes to your original payment method. Allow up to 5 business days for processing. Times vary by payment provider; if nothing arrives after 5 business days, contact your bank or card issuer.
• Used or opened items are not eligible for a refund.
• We don't offer direct exchanges. Place a new order for a different item.

Damaged or defective items

Email support@getdonttrip.com within 5 days of delivery. Include photos or video. We resolve these case by case.

Bought somewhere else?

This policy covers orders placed on getdonttrip.com. If you bought Don't Trip from another store or website, contact that seller about returns.

Changes

We may update this policy at any time. Updates take effect when posted.

Questions

Email support@getdonttrip.com with your order number. A real person reads every message.